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An open trench with blue and dark pipes laid, indicating drainage or utility installation in a grassy garden.

Carlisle's Premier Drainage, Landscaping & Development Experts
Your trusted, all-in-one solution for residential, commercial, and municipal projects.

Serving Carlisle & Surrounding Areas
20 Thirlwell Gardens, Carlisle CA1 2DU
Verified Customer Feedback

Customer Reviews & Ratings for Direct Drainage and Development Ltd

Discover what homeowners, businesses, and local authorities across Carlisle and Cumbria say about our prompt drainage repairs, CCTV surveys, septic tank servicing, and specialist groundwork.

5.0 ★★★★★
Google Customer Rating
SafeContractor
Health & Safety Approved
City & Guilds
Certified Technicians
£5M AXA
Public Liability Cover

Recent Customer Feedback

Read real, verified experiences from property owners throughout Carlisle and surrounding Cumbrian communities.

5.0 Rating

“Excellent fella, excellent service, Delighted”

David Lowe

Verified Customer
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5.0 Rating

“Very helpful as my blockage cleared about a hour before he arrived but he still lifted the manhole covers and checked everything out and refused to change me for his time.”

G Younger

Verified Customer
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5.0 Rating

“I use Kyle & his team for all my rental properties. Quick responsive service keeping my tenants happy when in need! Top man”

Rob Gale

Verified Customer
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5.0 Rating

“can't recommend these guys enough, contacted them and they were round within 24hrs to resolve our drain problem in our back yard. Job wasn't straight forward but Kyle and team sorted it.I wasn't at home, but Kyle kept me updated with phone calls, images and photos of job progress, very professional and clean. Hope I dont need them again🤣 But would 100% recommend to anyone who does.”

Mark Johnston

Verified Customer
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5.0 Rating

“Kyle came round to have a look at an ongoing issue we were having with our drains, he was prompt at getting us booked in and he looked at our drains thoroughly and suggested it could be a problem off our property and to maybe involve UU. No one previous we had out had suggested this to us so we took his advice and it turns out it is off our property, so thanks to Kyle he has saved us further visits and the problem is now resolved. Would highly recommend him to anyone in need of drainage services.”

Joanna Bradley

Verified Customer
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5.0 Rating

“Have used Kyle and his family team for the first time after looking at previous reviews to sort out a drainage issue at my house. He was spot on and I am really pleased with my choosing Direct Drainage. He listened to my concerns and came up with a solution which I was pleased with which has solved the water table issue. His work was tidy and the team cleaned up after the work had been completed, which left me very little to do. Relaying new block pavers over the installed drains to match the existing driveway was superb and has left me with a first class driveway. Also, he is genuine in his quotes to the extent that where work or materials quoted haven't been used, he genuinely reduces the intitial quote for work time and materials actually carried out - not many companies do that to their customers. He is friendly and knowledgeable and I have recommended him to another family member who has drainage issues for a job next year. Highly recommended as a first class local family firm to carry out anyones drainage or water table issues.”

William Briggs

Verified Customer
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5.0 Rating

“Great service, would highly recommend.”

Greg Ibbotson

Verified Customer
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5.0 Rating

“Kyle and his team replaced our very outdated septic tank with a new water treatment plant. The site wasn't an easy one to work with and in fact several companies had turned down the work as not straight forward. Kyle was tenacious and put forward plans with the council and highways and managed the full process for us to get the best outcome we could. The team arrived on the day they said and the standard of work was exceptional. They were very focussed on the job looking just right at the end and there were no cutting corners. They also put up a gateway and side fence to finish the job off perfectly. We had such a positive experience that we have also contracted them to replace a very tired looking driveway.”

Sandra Holliday

Verified Customer
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5.0 Rating

“A definite 5 star. Kyle and his team worked very hard, efficiently patching and relaying our damaged foul sewer. He came promptly, took time to explain, priced very competitively and went that extra mile, leaving our garden very tidy on completion. Well done, Direct Development and Drainage, firmly recommend. S. Brampton”

Sally Eden

Verified Customer
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5.0 Rating

“A huge thank you to Direct Drainage & Developments who sorted my Mum-In-Laws blocked bathroom drainage. Same Day service. Professional. Courteous. Explained everything. Really pleased and would definitely recommend.”

Samuel Woolley

Verified Customer
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5.0 Rating

“Kyle arrived onTuesday 12th August. He completed the job of replacing sewage pipes including removing and replacing block paving. We were on holiday while work was being done, and returned to find a perfect job completed.”

Frank Gage

Verified Customer
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5.0 Rating

“Kyle come to do my front garden, from start to finish the service was excellent. We spoke about all the different options and Kyle was knowledgeable and helped me decide on what to choose. Very efficient and everything has been done to a high standard. Couldn't recommend Direct Drainage enough. Brilliant job, thanks lads.”

Karen Wood

Verified Customer
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5.0 Rating

“I had Direct Drainage do some work for me recently. I contacted them and received a quote from them. Very reasonable. I was given a date which was stuck to and the work was completed. Had no problems since. It was all very professional and everything was left clean. Would recommend to anyone and will use them again in the future if I have any problems. Great lads.”

Joe Lightfoot

Verified Customer
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5.0 Rating

“Kyle came to sort the drainage in my property that had been going on for a year or so. I contacted him and he got me a quote on the same day. He gave me a date and completed the work yesterday. He was professional throughout and ensured I was up to date with progress. Highly recommended and will be using again if needed in the future”

Ronan Irving

Verified Customer
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5.0 Rating

“Couldn't rate Kyle high enough, very professional and fast service. Thank you”

teri codona

Verified Customer
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5.0 Rating

“Had direct drainage out today for a blockage and problem with water pump, gave them a message and were round within the hour to start work. Both problems sorted swiftly and very reasonable price. Would recommend every day of the week!”

Bobby Dixon

Verified Customer
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5.0 Rating

“I had direct drainage out today for an emergency blockage which was actually a collapsed drain. Kyle quoted the work on site and the drain is now fixed. 5 hours on site and the major issue is resolved. He also took time to make sure the site was clean before he left.”

hayley bainbridge

Verified Customer
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5.0 Rating

“Direct drainage have been a top firm to deal with from minute 1. They were extremely attentive with my issues and gave my me some great advice on what needed done moving forward. Extremely professional and their knowledge is second to none. Couldn't recommend highly enough!”

Jordan Holt

Verified Customer
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5.0 Rating

“Turns up when he says, great communication”

Gary Hall

Verified Customer
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5.0 Rating

“Top professionals, would 100% recommend”

Chris Hubberstey

Verified Customer
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Our Standards

Why Homeowners and Commercial Clients Rely on Us

From emergency drain unblocking to full-scale treatment plant installations and driveway construction, we pride ourselves on clean, compliant, and punctual workmanship.

01

Prompt & Transparent

Clear, upfront quotes with no hidden charges. We arrive on time and explain every step of the repair or installation.

02

Advanced Technology

State-of-the-art CCTV drain cameras, robotic cleaners, and no-dig patch lining units for minimally invasive solutions.

03

Fully Accredited

SafeContractor approved, City & Guilds qualified, and backed by £5,000,000 AXA public liability insurance protection.

04

Local Knowledge

Specialised understanding of Cumbrian soil conditions, high-rainfall weather challenges, and local council requirements.

Our Workmanship

Delivering High-Quality Results Across Carlisle

Explore All Services
CCTV drain survey camera set up next to an open drain

CCTV Drainage Surveys

High-definition diagnostics pinpointing cracks, blockages, and pipe defects without unnecessary excavation.

Newly laid block paved driveway and gravel area for a house

Driveway & Paving Installations

Durable block paving, integrated surface water drainage channels, and meticulous groundwork.

Newly laid paved pathway and garden landscaping next to an old stone building with drainage

Landscaping & Drainage Integration

Seamlessly combining garden landscaping, soakaways, and water management for pristine properties.

Experience Five-Star Drainage & Development Services

Contact Direct Drainage and Developments today for rapid callouts, CCTV surveys, or a free, no-obligation quotation.